Terms of Use and Privacy Policy for Remind.tech

1. Welcome to Remind.tech

1.1. Welcome to the Remind.tech website and services. The following terms constitute an agreement (the 'Terms of Use') between you and I AM OPEN Inc. (‘I AM OPEN’, ‘we’, ‘our’, or ‘us’), the operator of a platform through which you can access the following services:
(a) our smart reminder service used to create task reminders and track task requests via email or other messaging services (‘Reminder Service’) ; and

(b) our online user account management and smart agent configuration service (‘Web Service’), (together the 'Services').


The Services can be accessed (subject to availability) through email messaging and may also be accessed through our web-based application available at remind.tech (the ‘Site’). Together the Site and the Services, including any software and other technology underlying the Site and the Services, including updates, are our Platform (‘Platform’ or ‘Remind.tech’). Further details on how you may be able to access the Services are provided on the Site.


The Platform is operated by I AM OPEN Inc., a company incorporated and registered in Canada, in the Province of Ontario, under Ontario Corporation number 002561112 and with its registered office at 692 Woodbine Ave., Toronto, Ontario, Canada. To contact us, please email our team at info@remind.tech.


1.2. By accessing or using the Platform, you represent and warrant that: (1) you agree to be bound by the terms and conditions and (2) you are of legal age to form a binding contract with I AM OPEN. If you do not agree to these terms & conditions, you may not access or use the Platform, including the Site or the Services.


2. Your relationship with I AM OPEN

2.1. These Terms of Use apply to the Platform and set out the terms on which we will supply the Services to you ('User', 'you'). It is important that you read and understand these Terms of Use in conjunction with our Privacy Policy, before using the Services. If there is anything within either document that you do not understand, then please contact us at info@remind.tech to discuss what this means for you.


2.2. In order to set up an account with us on the Platform you must agree to these Terms of Use and our Privacy Policy. If you do not agree to these Terms of Use and our Privacy Policy, you will not be able to set up an account on the Platform to access or use the Services.


3. Privacy Policy

3.1. Your privacy is very important to us and we employ technology to provide strong privacy measures for the Platform. We aspire to a Privacy by Design approach to development, data management, and services.

3.2. When you send an email to our Reminder Service smart email agent (the 'Remind.tech Agent'), your email data is stored on our secure servers. We encrypt raw email data at rest for security using strong encryption methods. Our platform encrypts emails in transit when the correspondent's email service provider also supports encrypted transfer. Email server validation also takes place using industry standard methods.

3.3. I AM OPEN does NOT sell your data in individual or aggregate form. Some of your data may be sent to vetted third parties to assist with providing you with the Remind.tech Services. We retain the right to use your data within our own secure environments for ongoing development of algorithms and services. Further, we retain the right to use and share with third parties analyses derived from aggregate data for information and product development purposes. Finally, we retain the right to share data with government agencies to satisfy applicable law, regulation, legal process or enforceable govermental request.

3.4. We restrict access of your data to I AM OPEN employees, contractors, and agents who need to know that information in order to process it for us. All these individuals are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet those obligations.

4. The Remind.tech Platform

4.1. The Remind.tech platform offers Users the ability to send email messages directly to the Remind.tech Agent, or email correspondents and include the Remind.tech Agent. This Remind.tech Agent will interpret and manipulate message content to extract information about requests, facts, or tasks in order to send reminders, provide status reports, and other services to Users.

4.2. The Remind.tech platform is provided as basic free and paid premium options to the User. Subject to service availability, Users can create a limited number of reminders under the free option and create an unlimited number of reminders under the paid premium option. Status reports can be generated on demand (subject to service availability) by Users and their correspondents. Users under the free option can access a limited number of user profile and Remind.tech Agent configuration settings, while Users under the paid premium option can access additional user profile and Remind.tech Agent configuration settings.


4.3. You understand that the Reminder Service and Web Service are for convenience purposes only; the Remind.tech Agent does not act as a substitute for you.

4.4. You are ultimately responsible for deciding whether or not to make use of the Platform and the Remind.tech Agent for messaging purposes.


4.5. THE PLATFORM DOES NOT GUARANTEE CONFIDENTIALITY AND PRIVACY OF MESSAGES SHARED USING THE SERVICES. FOR MORE INFORMATION ABOUT THE PLATFORM PRIVACY PLEASE READ OUR PRIVACY POLICY IN CLAUSE 3.

5. Access and use

5.1. To access the Services, you must send an email from your desired email address to our Remind.tech Agent at ‘agent@remind.tech’. This will initiate the registration process whereby the Remind.tech Agent will reply to confirm acceptance of the Term of Use and provide further instructions. Instructions will also be made available on the remind.tech website.


5.2. Account settings may be accessed via the remind.tech/manage web page. To access user settings, users must enter their Account related email address which will cause the Platform to generate a temporary login link which will be sent to the User’s email account and will enable Users to configure their Account settings.

5.3. By using this Platform, you agree to receive emails from the Remind.tech Agent, Platform support staff, and I AM OPEN for information, support, and service purposes. Further, you agree to take responsibility for emails that are sent by the Remind.tech Agent to your correspondents for purposes related to the service. You should cease to include the Remind.tech Agent in your communication with correspondents if they do not wish to receive emails from the Remind.tech Agent.

5.4. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. I AM OPEN does not take any responsibility for inappropriate management on behalf of Users of their account access credentials. If you have any concerns that your Account may have been misused, we ask you to let us know straight away by contacting us via info@remind.tech.


5.5. THE REMINDER SERVICE DETECTS USER IDENTITY BASED ON EMAIL ADDRESS AND EMAIL HEADER DATA. IT MAY BE POSSIBLE THAT YOUR EMAIL SERVICE PROVIDER DOES NOT GUARANTEE UNIQUENESS OF YOUR EMAIL CREDENTIALS WHICH COULD RESULT IN OTHER INDIVIDUALS GAINING ACCESS IN YOUR NAME TO THE REMINDER SERVICE. I AM OPEN DOES NOT TAKE ANY RESPONSIBILITY FOR ANY SECURITY OR PRIVACY LIMITATIONS, BREACHES OR RISKS CREATED BY OTHER EMAIL SERVICES. IF YOU SUSPECT THAT ANY BREACH MAY HAVE OCCURRED PLEASE CONTACT US IMMEDIATELY AT INFO@REMIND.TECH.

5.6. I AM OPEN does not take any responsibility for inappropriate use of the Platform by Users.

5.7. It is your responsibility to ensure that it is lawful to access the Platform and use the Services in the country in which you are located at the time of use. I AM OPEN accepts no responsibility for the use of the Services or access to the Platform in any country where it is unlawful to do so.

5.8. You can cancel your user account by following the instructions on the Platform.

5.9. The price of subscription and any other products or services available for purchase via the Services will be quoted on the Platform. Prices do not include any applicable taxes, e.g. VAT, which might apply and are liable to change at any time.


5.10. Payments may be made to I AM OPEN within the remind.tech website using credit card or via our third party payment provider as directed on the Platform.


6. Your right to use the Services

6.1. The materials and content comprising the Platform and the Services belong to us, or the people who have licensed them to us (including any Third Party Software) and we give you permission to use these materials and content for the sole purpose of using the Platform and the Services in accordance with these Terms of Use.


6.2. Your right to access the Platform and use the Services is personal to you and you are not allowed to give this right to another person or to sell, gift or transfer your Account to another person. Your right to access the Platform and use the Services does not stop us from giving other people the right to access the Platform and use the Services.


6.3. Other than as allowed in these Terms of Use you are not given a right to use the ‘I AM OPEN’ name, or any of the ‘I AM OPEN’ trademarks, logos, domain names and other distinctive brand features.


6.4. In consideration of you agreeing to abide by these Terms of Use, we grant you a limited, non-transferable, non-sublicensable, personal, non-exclusive, revocable licence to access the Platform and use the Services, subject to these Terms of Use, and the Privacy Policy.


6.5. Unless allowed by these Terms of Use, you agree:
(a) not to replicate or copy our Platform or any portion of the Services;

(b) not to give or sell or otherwise make available our Platform or any portion of the Services to anybody else;

(c) not to change our Platform or any portion of the Services in any way;

(d) not to look for or access the source code of our Platform or any portion of the Services that we have not expressly published publicly for general use.


6.6. You agree that all confidential information, copyright and other intellectual property rights in our Platform or any portion of the Services belong to us or the people who have licensed such rights to us.


6.7. You agree that you have no rights in or to our Platform or any portion of the Services other than the right to access and use them in accordance with these Terms of Use.


7. Your use of the Platform and the Services

7.1. In addition to the other requirements within these Terms of Use, this section describes specific rules that apply to your use of the Platform (the 'Rules').


7.2. When using the Platform, you must not:
(a) circumvent, disable or otherwise interfere with any security related features of the Platform or features that prevent or restrict use or copying of the content accessible via the Platform;

(b) give any false or misleading information in your Account details;

(c) permit another person to use the Platform or the Services under your name or on your behalf;

(d) use the Platform or the Services if we have suspended or banned you from using them;

(e) send junk, spam or repetitive messages;

(f) engage in any illegal or unlawful conduct;

(g) modify, interfere, intercept, disrupt or hack the Platform or the Services;

(h) misuse the Platform or introduce viruses, Trojans, worms, logic bombs or other material which could harm the Platform or the Services or any other user of the Platform's own equipment;

(i) collect any data from the Platform or Services other than in accordance with these Terms of Use or the functionality of the Services; or

(j) submit or contribute any content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue or offensive;


7.3. Failure to comply with the Rules constitutes a material breach of these Terms of Use, and may result in our taking all or any of the following actions at our sole discretion (with or without notice):
(a) immediate, temporary or permanent withdrawal of your right to access the Platform and use our Services;

(b) issuing of a warning to you;

(c) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and

(d) disclosure of such information to law enforcement authorities as we believe is necessary.


7.4. The responses described in the above clause 7.3 are not limited, and we may take any other action we reasonably deem appropriate.


8. Ending our relationship

8.1. If at any time you do not feel that you can agree to these Terms of Use or the Privacy Policy, you must stop using the Services immediately.


8.2. You can end your use of the Services and cancel your contract with us at any time, including in the event that you're not happy with any changes we propose making to the Platform, Services or these Terms of Use, by following the instructions for deactivating your Account as described on our Platform.


8.3. We may immediately deactivate your Account and end your use of the Services with or without notice and for any or no reason, including if you break the Rules, any other important rule(s), or conditions we set for accessing and using the Platform or the Services, including these Terms of Use.


8.4. If you or we de-activate your Account and end your use of the Services or we withdraw your access to the Platform as described in this clause, we will delete any personal information we hold about you in accordance with our Privacy Policy (subject to any applicable laws and regulatory requirements). You will also lose any rights you have to use the Services or access our Platform.


9. Indemnification

9.1. Upon a request by us, you agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, parent, other affiliated companies, suppliers, and distributors (the ‘I AM OPEN Parties') from all liabilities, claims, and expenses, including attorney's fees, relating to or arising out of: (a) your use of, or inability to use, the Platform and/or the Services; (c) your violation of these Terms of Use; (d) your violation of any rights of another party, including any other user; or (e) your violation of any applicable laws, rules or regulations. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences. This provision does not require you to indemnify any of the I AM OPEN Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Platform or any Service provided hereunder. You agree that the provisions in this section will survive any termination of your Account, these Terms of Use or your access to the Platform.


9. Our liability/responsibility to you

9.1. Due to the nature of the internet and technology we are unable to promise and specifically disclaim that your use of the Platform or the Services will be uninterrupted, without delays, error-free, secure or meet your expectations and we do not give any commitment relating to the performance or availability of the Platform or the Services in these Terms of Use and, to the extent permitted by applicable law, we exclude any commitments that may be implied by law.


9.2. To the extent permitted by applicable law, you understand and agree that in no event will we be liable to you for any damages that are not foreseeable or, even if foreseeable, not directly related to our breach of these terms and conditions or our negligence. We will not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with the Platform, including any information provided to you in connection with the Services or any action or inaction by you resulting from the information we have provided to you. In no event will we be liable to you for any loss of profits or loss of revenue or the procurement of substitute services. In no event will we be liable to you resulting from your interaction with any third party or third party technology in connection with the Platform.


9.3. Subject to the remainder of this clause, our total liability for all losses you suffer arising from or in connection with the use of the Platform or the Services shall be no greater than the amount paid by you for use of the Services at the date of such claim.


9.4. Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


10. Third Party Services

10.1. Where our Platform or Service contains links to other sites and resources provided by third parties, these links are provided for your information only.


10.2. We have no control over the content of such third-party sites or resources and assume no responsibility for the content of linked or framed information or websites. We will not be liable for any loss or damage that may arise from your use of such sites or resources.


11. Feedback, complaints and disputes

11.1. If you have a complaint relating to the Service, in the first instance please contact us at info@remind.tech and we will attempt to resolve the dispute with you.


11.2. Complaints should normally be made within 12 months of an incident occurring or of the matter being brought to your attention. You can make a complaint for yourself or on behalf of someone else provided that you have the person’s written permission to do so (unless the person is a child, does not have the mental capacity, the person has died or there is power of attorney in place).


11.3. We will endeavour to respond to your complaint within 5 working days and a decision on how best to resolve your complaint will be taken by the complaints manager in discussion with you.


11.4. In the unlikely event that we are not able to resolve a dispute informally, we will discuss with you the most effective way of resolving our dispute.


12. Changes to the Platform and Services

12.1. We are constantly updating and improving the Platform to try and find ways to provide you with new and innovative services and features. Improvements and updates are also made to reflect changing technologies, behaviours and the way people use technologies and our Services.


12.2. In order to improve and update the Platform, we may need to update, reset, stop offering and/or supporting a particular part of the Services, or feature relating to the Platform ('Changes'). These Changes may affect your activities on the Platform and the functioning of the Services and the features that you use ('Service Elements'). Any Changes could involve your Service Elements being deleted, altered or reset.


12.3. From time to time updates to the Services may be issued by us to you via email or other communication means.


12.4. You agree that a key characteristic of our Platform is that Changes will take place over time and this is an important basis on which we grant you access to the Services. Once we have made Changes, your continued use of the Services will indicate that you have accepted any consequential changes to the Services. You are always free to stop using the Services and deactivate your Account, in accordance with these Terms of Use.


12.5. We will try, where possible and reasonable, to contact you to let you know about any significant Changes. If you're not happy with the proposed Changes, you can end your use of the Services at any time in accordance with clause 8.2.


13. Changes to these Terms of Use

13.1. We may change these Terms of Use from time to time but the most current version will always be available on our Site (remind.tech). Every time you wish to use the Services, please check the Site to ensure you understand the Terms of Use that apply at that time.


13.2. Potential changes to these Terms of Use will usually occur because of new features being added to the Platform or the Services or changes in the law or applicable regulations.


13.3. We will contact you to let you know about any significant changes to these Terms of Use and any of the documents referred to in these Terms of Use. We may contact you via email or other communication means. Your continued use of the Platform and the Services will be deemed acceptance of such revised Terms of Use and it is your responsibility to ensure you consent to contract on such terms.


13.4. Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately. If this happens we will not give you any prior notice.


14. Documents that apply to our relationship with you

14.1. The current version of the Terms of Use contains the only terms and conditions that apply to our relationship with you. Older versions of the Terms of Use will no longer apply to our relationship and are completely replaced by the current version.


14.2. We intend to rely on these Terms of Use as setting out the written terms of our agreement with you for the provision of the Service. If part of the Terms of Use cannot be enforced, then the remainder of the Terms of Use will still apply to our relationship.


14.3. If you do not comply with these Terms of Use and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.


15. Governing Law and Jurisdiction

15.1. We are based in Ontario, Canada and the law of the Province of Ontario will apply to all disputes and the interpretation of these Terms of Use.


15.2. Subject to clause 11: the Ontario courts will have exclusive jurisdiction over any dispute arising from or related to your use of the Platform and/or the Services.


16. General

16.1. You agree that we may communicate with you through electronic communications and that all electronic communications will satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.


16.2. All notices given by you to I AM OPEN must be given in writing by email to the address set out below. We may give notice to you by email to the address you provide to us when registering on the Platform.


16.3. If we fail to enforce any of our rights, that does not result in a waiver of that right.


16.4. If any provision of these Terms of Use is found to be unenforceable, all other provisions shall remain unaffected.


16.5. No one other than a party to the Contract shall have any right to enforce any of its terms.


17. Contact

17.1. If you want to contact us in relation to these Terms of Use or any other document mentioned in them, please email us at info@remind.tech.


Last updated 27/04/2017

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